FAQS

- After you sign up, you will receive an email with a link to confirm your GMMTV membership. Please click through the link and Sign in to our system again.

- If you do not receive our confirmation email, please check your junk/spam folder. If there is no email from us, there might be some errors in your email address during the sign-up process.

1. Our orders are shipped by Thailand Post Co., Ltd. (Registered Mail).
2. GMMTV members get free delivery within Thailand on all orders.
3. For non-member, a shipping fee of 50 baht per order will be applied.
   

We ship internationally. The shipping cost will be calculated based on the total weight of the items and the registered international air parcel rate of Thailand Post Co., Ltd. (During COVID-19, we can only ship to the destinations serviced by Thailand Post Co., Ltd. Shipping cost for certain areas will be higher than normal due to the shipping method. When the situation is back to normal, normal shipping rates will apply. You can find delivery locations and estimate shipping and tax on the checkout page.

Please contact our Customer Service at www.gmm-tv.com/shop/contact/ or by phone at +662 669 8999

After you place an order with GMMTV Shop, you will receive the following emails:

1. Order and payment confirmation email

2. Shipping notification email with tracking number

Shipping Time

1. In stock products will be shipped within 3-7 business days (Excluding Sat, Sun and public holidays)
2. Pre-order products (Available to order before release date) will be shipped on the date specified in the product details.
3. Awaiting stock products will be shipped on the date specified in the product details.

*In one order, you can order all products with different shipment dates (In stock, awaiting stock or pre-order products). However, all items will be shipped out together based on the farthest availability date in that order. Please check the dates specified in the delivery details again.

- For domestic delivery only, we recommend you to separate pre-order items from non pre-order items for faster deliver.

You can track the status of your parcel on Thailand Post’s website: https://track.thailandpost.co.th/

In one order, you can order all products with different shipment dates (In stock, awaiting stock or pre-order products). However, all items will be shipped out together based on the farthest availability date in that order. Please check the dates specified in the delivery details again.

For domestic delivery only, we recommend you to separate pre-order items from non pre-order and awaiting stock items for faster delivery.

Please contact our Customer Service at www.gmm-tv.com/shop/contact/ or by phone at +662 669 8999

My items are defective, damaged or missing. What should I do?Please contact our Customer Service at www.gmm-tv.com/shop/contact/ or by phone at +662 669 8999

What type of payments does GMMTV Shop accept?

We accept two types of payments:

1. Card Payment (Credit and Debit Card)
2. Internet Banking Payment

Your safety is our top priority. Any credit card transactions will be processed in the most secure way possible. The company will not store your credit card information after an order is placed.

The information will be sent directly to the bank for payment processing.

You can contact our Customer Service at www.gmm-tv.com/shop/contact/  or by phone at +662 669 8999 to request your tax invoice. The information entered during checkout will be used to issue your tax invoice and cannot be changed after placing an order. We recommend using your full legal name or correct legal entity name when placing your order.

If your order has not been shipped, you can request to change your shipping information by contacting our Customer Service at www.gmm-tv.com/shop/contact/ or by phone at +662 669 8999.

Online purchases are only available for delivery but you are welcome to walk in and make a purchase.

GMMTV Shop offers peace of mind for our customers. We guarantee the quality of every product you purchase with us. You can exchange or return any item within 14 days of receipt.

Exchange/Refund Policy

1. Manufacturing defect, damage, or dysfunction
2. Incorrect items
3. Out of stock items

**(We reserve the right to decline any exchanges or refunds if the above conditions don’t apply to the items)**

You are responsible for the shipping fee if your order is shipped back to us due to no recipient, wrong address or insufficient shipping information.

Exchange/Refund Process

1. A customer can request an exchange or return at the Customer Service page: www.gmm-tv.com/shop/contact/ or by phone at +662 669 8999 (Monday-Friday 9 AM – 7 PM, excluding public holidays).
2. GMMTV Shop will contact the customer for an initial assessment.
3. If the order is deemed eligible for an exchange or return, the customer must ship the item(s) and the original receipt back to GMMTV Shop (30th Floor), GMM Grammy Place, 50 Sukhumvit 21 Road (Asoke), Khlongtoei Nua, Wattana, Bangkok 10110
4. If the customer ships the item(s) back to GMMTV shop before they are contacted for an initial assessment and the company finds no issue with the items, the company will ship the original item(s) back to the customer. The customer will be responsible for the actual shipping cost.
5. If GMMTV Shop cannot replace the same type of product, the customer can exchange the item(s) for another type of product with the same value or ask for a refund.
6. GMMTV Shop will exchange the item(s) for the customer within the following schedule:

• Exchange by mail will be processed within 14 business days.
• Exchange at GMM GRAMMY Place, 30th Floor can only be scheduled after the prior processes have been completed.

        7. Refund will be credited to the customer’s bank account in 14 business days after GMMTV             Shop has received the item(s).

•  If the item(s) has already been shipped by the customer, we will only refund the item(s) and not the shipping fee.
•  If the customer has requested a refund before shipping the item(s) back, we will give the customer a full refund.

Please note:

– Customers are recommended to contact GMMTV Shop via www.gmm-tv.com/shop/contact/ or phone at +662 669 8999 for an initial assessment before requesting a refund.

– Proof required for exchange/refund request:

1). GMMTV Shop’s shipping invoice attached to the parcel OR

2). Bank receipt / credit card payment confirmation e-mail OR

3). Transaction receipt / tax invoice from GMMTV Shop

• The GMMTV Shop’s decision is final.